Fault Reports

The Fault Report system now uses a JIRA database.

For most people, the easiest way to submit a fault report will be to send an email to parkes.support@csiro.au
.

• Note: Clicking on the above links will open the default mail client. Use your preferred email client, with the above email address.

• In the subject write a brief summary of the problem.
• In the body of the email, describe the request or problem with as much information as possible, including details like:
  • Your observing location
  • OPAL project ID
  • Time problem occurred (include the timezone)
  • Your contact phone number
  • Screenshots (if necessary) can be added as email attachments

One of our team will contact you if more details are needed.

For staff or affiliates with a CSIRO NEXUS account, or collaborators with a PUMA account, an alternative is to submit the fault report directly through the Jira Web interface here: Parkes Support JIRA Page (login required)

If you are interested in getting a PUMA account, contact a member of our staff.