Fault Reports

The Fault Report system now uses a JIRA database.

For most people, the easiest way to submit a fault report will be to send an email to parkes.support@csiro.au

  • Note: Clicking on the above links will open the default mail client. Use your preferred email client, with the above email address.

  • In the subject write a brief summary of the problem.
  • In the body of the email, describe the request or problem with as much information as possible, including details like:
    • Your observing location
    • OPAL project ID
    • Time problem occurred (include the timezone)
    • Your contact phone number
    • Screenshots (if necessary) can be added as email attachments

It is also possible to submit faults through a web based form: details can be found on the Parkes Support page here.

Someone will contact you if more details are needed.

 


Original: Stacy Mader (3-Dec-2017)